Navigating HE: Asking for Help

At HomElectrical, our goal is to answer all questions quickly and easily. If you have a question, we have an answer. But, knowing where to look for help can be scary. In this blog, we go over every way you can ask for help on our site.

You can start by clicking the "Contact Us" link at the bottom of the homepage. Doing so will open a range of communication options. These options include, Live Chat, Call Us, and Email Us.

Before using any of our three communication features, check out the Frequently Asked Questions section. The answer you’re looking for might already be listed there.

If you still have questions, you can use our Live Chat support available during our hours of operation. Simply click on the Live Chat icon and fill in your name and email to start the chat. This helps us get back in contact with you if the chat expires.

If you would like to talk directly with a Homelectrical team member for help or advice, choosing the "Call Us" option is a great idea. When you click the button, you'll see choices like Skype, Skype for Business, Phone Link, Microsoft Teams, and Microsoft People.

You can also reach us by phone Monday to Friday, from 8:30 am to 7:00 pm Eastern Time, at 1.888.616.3532. A representative will be ready to assist you with any questions or concerns you have.

After clicking the "Call Us" icon, you'll be prompted to select an app if you decide to contact us via this method.

By checking the “always allow” box then clicking open, you avoid having to see this pop-up in the future.

You can select from a variety of available apps by clicking on the dropdown menu. Options include Google Chrome, Microsoft Edge, Microsoft Teams, Skype for Business, Teams, Phone Link, and Skype.

If you are not coming from our homepage, you can reach us via chat, email, or phone, simply click on the "Need Assistance" tab.

Upon selecting the "Need Assistance" tab, you'll find the form pictured below. You can engage with our live chat feature instantly or reach us directly by dialing 1.888.616.3522, available Monday through Friday from 8:30 am to 7:00 pm Eastern Time.

Alternatively, you can leave us a note by providing your name, email, phone number, preferred contact method, and a brief description of your issue. We're committed to resolving your concerns promptly.

By sticking to this guide, we can assure you that your questions will be addressed thoroughly to ensure your order is completed in a manner that meets your needs.