Navigating HE - How to Handle a Freight Shipment

HomElectrical provides wide range of shipping options to ensure efficient and cost-effective delivery of your orders. While most orders are shipped via UPS or USPS, larger or heavier shipments are handled through common carrier freight services.

Common carrier freight is used when the order being shipped exceeds the standard weight or size limit for parcel shipment. In most cases, freight is automatically applied to items exceeding 6ft. Length or 150 lbs in weight. Our helpful site marks freight items on order pages, so there are no surprise fees.

For all freight deliveries, a loading dock and tractor-trailer access are necessary to unload the merchandise. If your facility doesn't have a loading dock, a Lift Gate service fee is added to safely unload any shipment over 75 lbs to ground level.

A fee of $75 for Lift Gate Service must be paid before scheduling delivery. If you opt out of requesting Lift Gate Service, the driver will not assist with unloading your shipment. Failure to unload may result in additional charges for redelivery.

Disclaimer: Freight shipments to residential addresses (homes, hotels, apartments, schools and university buildings) require an automatic $150 fee to cover residential area and lift gate service. Freight charges do not cover accessorial fees.

1. Confirm the number of packages delivered matches the HomElectrical packing slip.
2. Unpack the order immediately to inspect for visible or hidden damage. DO THIS WHILE THE TRUCK DRIVER IS STILL PRESENT. Check every item delivered and document any potential damage on the delivery receipt.
3. Do not sign delivery forms until after thoroughly checking all items.
4. Refuse delivery of any items showing visible damage on delivery forms.
5. If damage to items is discovered, keep inner packaging and shipping cartons intact. Make a verbal request for inspection to the driver and a written request to the carrier. Inspection request to the carrier needs to be completed in 3 business days.
6. Refuse delivery of any items showing visible damage.
7. In case of damage (visible or concealed), contact HomElectrical customer service at 800-616-3532 to report the issue. Please have your order number, shipping information, and any available tracking number ready for prompt assistance and resolution.

Please note that expedited shipping is not available for freight shipments.