Order Policy

Availability

Orders received before 3pm eastern standard time are typically shipped out that same day. Occasionally, we will temporarily run out of stock due to popular demand. Should this occur, you will receive an update email within one to two business days. If you need further assistance or have a time constraint, please respond to the email or contact our Customer Appreciation Team via Chat or phone at 1-888-616-3532.

Cancellation & Modification

Please contact us immediately if you need to cancel or modify your order. Due to our dedication to a quick delivery, once the order is sent to the warehouse for shipment, it can no longer be modified or cancelled.

If you were not able to cancel an order, please review our Return Policy for further assistance.

Special Order Items

In order to offer you a wide range of products, some items on our website are not typically stocked in our warehouse. These items are usually built-to order and have longer lead time. They may be shipped directly to you from the manufacturer or brought into our warehouse with our next stock order and then shipped to you.

Please note that all special order items cannot be cancelled and are not returnable.

Clearance Items

Clearance items are typically a returned, refurbished, discontinued, or model closeout item. They have been tested and work according to the manufacturer guidelines. These items are not always packaged in its original package, or may have missing instructions.

Please note that all clearance items are final sale and cannot be returned.

Payment Method

We accept most major credit cards payment including VISA, Master Card, and American Express which is the preferred method of payment.

As an added service to our customer, we also accept PayPal payment. Simply login into your PayPal account through the shopping cart and complete your payment process. Once you are done, you will be re-directed back to HomElectrical to complete your order.

Please note that PayPal Payment is a third party service offered by Paypal.com in which we have no control or access to your personal information or payment method within your PayPal account.

Charges and Authorization

Once an order has been placed on our website or with our Customer Appreciation Representative, an authorization in the amount of your order is placed on your credit card. This is simply an acknowledgement from your bank that the card you have used is valid and the fund is available. On your Credit Card statement, the authorization may show up as “pending,” but please keep in mind that they are not charges. Although the bank has the authorized fund reserved, the charge will only occur once your order is shipped.

Please note that credit and debit card banks differ in how long authorizations are held. If the original authorization expires before the funds are captured, your card will automatically re-authorize after 30 days. Although these funds have not been captured, this hold can result in overdrafts. HomElectrical is not responsible for any fees occurring from this type of situation.

Wire Transfers

We accept payments by wire transfer for orders totaling over $500. For more information, please contact us and one of our Customer Appreciation Representative will be happy to assist you!

Online Security

At HomElectrical, we take the security of your information seriously. We use the latest security available with 256-bit encryption to protect your online information. We also leverage PayPal resources to comply with Payment Card Industry Security Standards Council (PCI SSC) compliance.

Please note that in order to ensure our customers’ safety and to minimize fraud, all orders go through a series of security checks before they get processed. For a small percentage of orders, we may request additional information via email to help ensure the order’s validity as there may be a slight delay for these orders to be processed a shipped.

Sales Tax Policy

HomElectrical collects and remits sales tax as required by U.S. law for transactions on HomElectrical. HomElectrical collects sales tax to all orders shipped to Georgia.

If you're a tax-exempt entity, you can take advantage of tax-exempt status for applicable purchases made at HomElectrical. HomElectrical for Business will also gladly assist you with placing a tax-exempt order.

For assistance with tax-exempt HomElectrical transactions, please contact us with the Need Assistance tool located to the right of the screen.

Email Correspondence

Customers are solely responsible for checking for email updates on product availability and order updates. It is the responsibility of the customer to verify that order updates and correspondence are being sent via email. In order to avoid missing information, please be sure to check your listed email's junk/spam folder.

Order Limitations/Limited Quantities

HomElectrical may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. HomElectrical also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same HomElectrical Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. HomElectrical reserves the right to limit or prohibit sales to dealers. HomElectrical reserves the right not to sell to resellers.

To learn more about our security, please review our Shop with Confidence page.